Inside Sales- Technical Product Support

Schaumburg, IL

Post Date: 05/26/2017 Industry: Engineering Pay Rate: 50,000-60,000

Awesome opportunity to join a growing international firm that manufactures and sells the Cadillac of Environmental Control products. Our client is well-established in the global market with a fast-growing clientele in the US.  They are known for manufacturing high quality, innovative products and delivering excellent customer service.  US operations are growing rapidly and enjoy strong support from the European parent. Now is a great time to join this team!  The local operations expect to double in headcount and sales within 12-18 months.

The Inside Sales -Technical Product Support - Utilize your people skills and your technical, electrical / engineering skills. In this role you will actively support the regional sales team in growing sales by working with customers and prospects to quote and order technical, industrial electrical products. You’ll provide excellent service interacting with customers by phone and email. Your technical, electrical / engineering knowledge comes into play by assisting customers in specifying the appropriate technical products used to control humidity, air flow and velocity, chemicals and gases in their facilities, equipment and environments. You will offer technical solutions by examining and clarifying requirements and specifications and recommending product solutions.

 

Duties

  • Build and maintain key- account relationships, thru phone and email communication
  • Increase sales opportunities by identifying untapped customer needs, product enhancements; and industry developments
  • Assist sales reps in generating new sales by following up on leads, clarifying requirements and recommending product solutions.
  • Deliver sales presentations by demonstrating and explaining technical solutions in response to customer requests and RFQ’s.
  • Make recommendations after examining customer requirements and specifications;
  • Prepare estimates and quotes by assembling component costs; confer with corporate as necessary.
    Place orders for products
  • Utilize professional knowledge of electronics and engineered products to understand diagnose, troubleshoot customer issues and recommend solutions.
  • Demonstrates a “Customer First philosophy”

 

  • 2 or more years’ experience in technical support or inside sales for electronics products
  • 2 year Associates degree in electronics, engineering or electrical engineering
  • Experience analyzing, testing, troubleshooting, calibrating or repairing electronics products or devices such as sensors or transmitters that detect humidity, air or gases.
  • Ability to understand how temperature, humidity, volume chemistry affect electronics equipment and environmental conditions.
  • Ability to understand terms like dew point, air flow and velocity, fresh air intake, heat loss, humidity, monitoring, pressure control, sensors, temperature, transmitters.
  • Experience in any of these industries is highly desired: HVAC, Manufacturing Electrical sensors, Transmitters, Components, Products, Electrical Engineering, Manufacturing, Industrial, Automotive, Aerospace, Agriculture, Food Processing, Storage & Transportation, Medical & Lab Facilities, Power Production (oil, gas, water, chemical), Weather Monitoring, Agriculture, Process Control
  • Quick learner – able to gain proficiency in company’s technical products and solutions
  • Team oriented, ability to multi-task and adapt to new situations quickly
  • Excellent written and verbal communication skills
  • Dedication to giving the best customer service possible
  • Maintain up to date customer and sales lead information in CRM.
  • May be required to repair products for customers.

Base 50-60K + Bonuses and great benefits  70k+ potential

Our client offers exceptional compensation and benefits: Generous Base Salary+ Bonuses. Comprehensive benefits packages with low deductibles and employee participation costs. Medical, dental, vision, life, paid vacation, personal days, holidays, 401K. Parent company is in Europe. They provide European-style benefits to US employees. Client has fantastic medical benefits with extremely low participation costs and low deductibles. Great for families.

Linda Nicholls
President


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